Shipping Policy

Order Processing
All orders are processed and dispatched within 1-2 business days of order confirmation (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays will be processed on the next business day.

Delivery Timelines

• Metro Cities: 3-5 business days
• Other Cities/Towns: 5-8 business days
• Remote/Rural areas: 7-10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Charges
Free shipping on all prepaid orders above ₹899. Orders below ₹899 and Cash on Delivery (COD) orders will incur applicable shipping charges, shown at checkout.

Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS. You can track your order in real-time at: https://www.shiprocket.in/shipment-tracking/

Failed Delivery / Returns During Transit
If a product is returned to us due to an incorrect address, unavailability of the customer, or refusal to accept delivery, the customer will be responsible for re-shipping charges if a re-attempt is requested.

Contact for Shipping Issues
For any shipping-related queries, contact us at info@senecafragrance.com or call +91 8287441780 / 011-44468433 (Mon-Sat, 10 AM-6 PM).