Returns & Exchanges

At senecafragrance, we provide hassle-free return options for our valued customers. Please keep the following points in mind before initiating a return or exchange:

1. The purchased product must remain unused and unopened, with all price tags attached.

2. Requests for returns or exchanges should be submitted within 24 hours of delivery.

3. Please note that certain items such as Incense Sticks, Incense Cones, Dhoop Sticks, Room Spray, and Havan Cups are non-returnable.

4. Products acquired during a sale will be eligible for exchange only within the same sale period.

5. Customers are responsible for covering the courier charges associated with returns or exchanges.

Exchanges or returns for products purchased from Seneca fragrance can exclusively be processed through
senecafragrance.com